Feedback: Giving and ReceivingGiving and Receiving Feedback is one of the most essential and fundamental skills of a leader at any level. It opens the door to discussion and problem solving, and it is vital to personal success as well as organizational success. When feedback is given constructively, the receiver of the feedback is more likely to listen receptively and take appropriate action. It is important for learners to discover that the receiver of feedback has equal responsibility in creating a comfortable interaction between both parties. Terry will share the skills necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Please join us.
Speaker: Terry Whitaker, Director, Client Services, Blessing White (a division of GP Strategies)
Terry is a senior consultant with over 22 years experience in customer relationship management. As Client Services Director, she offers extensive experience in understanding the nuances of organizational dynamics and recommending the best content and delivery options to positively impact results. Her expertise lies in linking the strategy and tactics of a business initiative with a truly human touch.
As a coach/facilitator, Terry specializes in: Career management Leading Technical People Leading Creative People Difficult Conversations Presentation Skills
Her industry knowledge is primarily in CPG and other “big brands”, Professional & Financial Services, Healthcare, Higher Ed and Non-Profit sectors throughout the US and internationally.
6:00-6:30 Refreshments & Networking
6:30-8:00 Speaker Presentation
Please read the ATD-PHL Professional Code of Conduct before registering for this event. You will be asked to agree to the terms before completing your registration.