Employee engagement is touted as one of the most impactful metrics that executives consider when measuring customer experience. Research is clear that high levels of employee engagement and satisfaction correlate directly to higher levels of customer satisfaction.
However, in 2022 for the first time in years, companies are reporting a decline in their employee engagement metrics. In previous years, fully remote employees showed the lowest rates of employee engagement – but interestingly, in 2022 employees who work exclusively remote or hybrid are reporting higher levels of engagement than those who work fully on-site.
In this session, we will focus on understanding the key drivers of employee engagement as well as discuss some of the expectations that the changing workforce requires in a world where employees are spread across on-site, remote and fully remote offices.
Dr. Amy A. Lavin | Associate Professor